Scotland

OUR SERVICE POLICY

ORDERING

  • Orders with Springfield Camping can be placed either online - through our website, over the telephone, or over the counter in our shop.
  • Please do not email your credit card details to us. This is an unsecure way of transmitting your personal information and we can accept no responsibility for its security in these circumstances.

DELIVERY

  • Subject to the availability of individual item(s), orders received before 1:00 pm will be dispatched the same day (excluding weekends).
  • Orders are dispatched using a 24 Hour, next working day tariff. The delivery is generally carried out by either Royal Mail, Initial City Link or Parcelforce.
  • Orders totalling £85.00 or more are eligible for free delivery to UK Mainland addresses.
  • This delivery policy applies to UK mainland addresses only. Customers who require delivery to remote areas of the UK may incur an additional delivery surcharge. In these rare circumstances, the customer would be advised of the surcharge prior to the dispatch of their order.
  • Upon delivery of the order, someone will be required to sign for the consignment. It is the customer's responsibility to ensure that there is someone available to sign for the consignment at the specified delivery address, on the expected date of delivery. Our carriers will generally redeliver a consignment once, free of charge. However, any further redeliveries after this point may result in an additional surcharge, which, depending on the circumstances, could be passed on to the customer.
  • We do not currently offer an international delivery service. This is due to the complex problems that can arise with products that are shipped abroad in relation to warranty issues.

PRICING

  • We take a great deal of time ensuring that the prices advertised on our website are both accurate and up to date. However, occasional errors do occur. If a customer orders a product that has been advertised at an incorrect price, we reserve the right to withdraw the order. Upon withdrawal, we will contact the customer, offering them the product at the correct price.
  • If we are persistently unable to contact the customer, the order will be cancelled. If payment for the order has already been made, the transaction will be credited in full.

PAYMENT

  • We accept most major credit cards including VISA, VISA Debit, MasterCard, Maestro, Solo, Electron. We are unable to accept cash, cheques or postal orders for orders placed through our website. Customers who would prefer to make payment using these methods should place their order either over the telephone, or over the counter in our shop.
  • Although we can ship goods to an address of the customer's choosing, it is crucial that the customer specifies the correct registered billing address of their credit card. Without this address, it is likely that the bank will not authorise the payment and we will be unable to complete the order.
  • When using a credit card, the customer should take time to ensure that the information they are providing is accurate and up-to-date. We can accept no responsibility for incorrect or incomplete information submitted to us by customers.
  • If we suspect that card fraud has taken place then every effort will be made to pursue and then prosecute the perpetrators.

CANCELLATIONS

  • Orders can be cancelled at any point prior to the time of dispatch. Once an order has been dispatched, it can no longer be cancelled. In these circumstances, the customer should refer to our returns policy.

RETURNS

  • Unused items with labels, that have been purchased from us less than 14 days (plus delivery time) ago are eligible for return. Customers who would like to return items should contact us either by telephone or email, indicating the reasons why they wish to return the item(s).
  • Refunds minus the initial cost of carriage incurred by us (generally around £5.00) will be issued on returns meeting the criteria stated above. Please note that the carriage deduction may also apply to items that were delivered free of charge.
  • Customers should contact us prior to returning items to discuss the best delivery tariff to return them on. Small items like clothing garments are generally best returned by the customer, using Royal Mail. On heavier items, like tents, it will be more cost effective for us to organise collection of the items.
  • Customers returning items should use an insured delivery tariff, like Royal Mail's Special Delivery (before 1pm). We cannot accept responsibility for returns that are lost in the post.
  • If an item is returned to us because it has been ordered incorrectly by the customer (i.e. wrong colour or size), we may not cover the carriage cost of returning the item incurred by the customer.
  • We are currently unable to offer a returns service or issue refunds on food and maps.
  • We reserve the right to refuse goods returned to us in an unclean or damp condition. This is on health & safety grounds. Customers should ensure items are clean and dry prior to returning them to us.
  • To instigate a return, customers should either call (01422 883 164) or email us at returns@springfield-camping.co.uk, indicating the reasons why they would like to return the items.

COMPLAINTS

  • In the unfortunate circumstance that a customer is unhappy with any aspect of the service we have provided, we are happy to consider their comments.
  • To make an official complaint, customers can either call (01422 883 164) or email us at complaints@springfield-camping.co.uk. We aim to respond to complaints within 48 hours of receipt.

DATA PROTECTION

  • All personal information that customers provide us with is stored and processed lawfully, in accordance with the Data Protection Act 1998. We do not share customer information with third parties.

SECURITY

  • Our website incorporates several measures designed to protect our customers. Personal information is communicated in a strong encrypted format, using a secure server which utilises SSL technology. Customers can make purchases through our website, safe in the knowledge that their personal information is secure.

ENVIRONMENT

  • Most of our stock arrives at our shop in cardboard boxes. Once these cardboard boxes are no longer required by us, they are flat-packed and then sent away for recycling.
  • The cardboard / plastic bags that our orders are packaged in are made from recyclable material.
  • We operate a policy of always asking our customers if they would like a carrier bag or not. Our carrier bags are made from environmentally friendly, recyclable, paper material.