Delivery Information


Orders with Springfield Camping can be placed either online - through our website, over the telephone, or over the counter in our shop.

Please do not email your credit card details to us. This is an unsecure way of transmitting your personal information and we can accept no responsibility for its security in these circumstances.

UK Delivery

  • Subject to the availability of individual item(s), orders received before 1:00 pm will be dispatched the same day (excluding weekends).
  • Orders are generally dispatched using our private courier DPD, UPS or Royal Mail.
  • Orders totalling £50.00 or more, subject to item availability, are eligible for FREE delivery to UK Mainland addresses.
  • This delivery policy applies to UK mainland addresses only. Customers who require delivery to remote areas of the UK may incur an additional delivery surcharge. In these rare circumstances, the customer would be advised of the surcharge prior to the dispatch of their order.
  • Upon delivery of the order, someone will be required to sign for the consignment. It is the customer's responsibility to ensure that there is someone available to sign for the consignment at the specified delivery address, on the expected date of delivery. Our couriers will generally redeliver a consignment once, free of charge. However, any further redeliveries after this first redelivery, may result in an additional surcharge, which, depending on the circumstances, may be passed on to the customer.

Unfortunately no deliveries will take place on the following days;

New Years Day | Good Friday | Easter Monday | Early May Bank holiday | Spring Bank Holiday | Summer Bank Holiday | Christmas Day | Boxing Day 

UK Mainland Delivery Rates

Standard Delivery | Cost: £3.95
Free Delivery For Orders over £50
Express Delivery | Cost: £7.95 | Next Working Day Anytime

Highlands, Jersey, Guernsey and Northern Islands Delivery Rates

Standard Delivery | Cost: £3.95
Free Delivery For Orders over £50
Bulky & Large Products | Cost: £15.00

European Delivery

Standard Delivery | Cost: £15.00 | Standard Interrnational
Bulky & Large Products  | Cost: £15.00 | Standard Interrnational

International Delivery

  • Products shipped by us on International, non UK Mainland tariffs forego UK Mainland warranty terms and default to back to base. This means that should any warranty issue occur, the customer is responsible for the cost of returning the goods to the UK. Please contact us if you require International Delivery

Cancellations

  • Orders can be cancelled up to 7 working days after the customer has received the goods. Cancellation rights only apply if the goods are in a new and unused condition. Please contact us via our contact form
  • To return goods to us after this 7 working day period has passed, please refer to our returns policy.

Complaints

  • In the unfortunate circumstance that a customer is unhappy with any aspect of the service we have provided, we are happy to consider their comments.
  • To make an official complaint, customers can either call us on 01422 883 164 or email us using our contact page. We aim to respond to complaints within 48 hours of receipt.

FREE standard delivery on orders over £50

Click and collect service available

Reserve products online and then pay for and collect them in store.

Price matching
guarantee

Request a price match from us. 99.9% of the time we will not be beaten on price.

No quibble returns
policy

We happily accept new, unused products back within 28 days. We also happily exchange items.